EU fulfilment in Germany for UK and US brands.

Our own warehouse system

We do not run on off the shelf software. Our warehouse management system is developed in house and used by our own team every day. Every receipt, shipment, return and stocktake is booked by barcode scan, so the stock figure is always traceable. You get your own login to our customer portal and see your stock yourself, without having to ask. If you sell on Shopify, every change goes to your shop automatically: what leaves our shelves stops being available, what comes back is available again. Warehouse and IT sit under one roof here. If your shop needs something no standard system can do, we build it ourselves wherever possible.

Why a hub inside the EU

Since Brexit, a parcel from Britain to Germany, France or Italy crosses a customs border. The same is true for every parcel from the US. That can mean longer delivery times, unexpected import charges for customers and returns that cost more than the item. Holding stock inside the EU turns this into one import per delivery of stock, and every order after that travels within the single market. A parcel from Hannover to a customer in Germany, France or Italy also costs a fraction of what the same parcel costs from London or New York, with no customs fees added at the door.

Why Hannover

Hannover sits in the middle of Germany, with direct carrier connections across the EU. We are an owner-run logistics business and part of the worldwide Mail Boxes Etc. network. We ship with the major parcel carriers, and you always know who packs your orders.

Returns stay in the EU

Your EU customers return to Hannover, not across the Channel or the Atlantic. We check each return for condition and completeness, book items in good condition back into stock and keep faulty items separate so they are not sold again.

Getting your stock into Germany

Each delivery from the UK or the US is imported once: it is cleared into free circulation in the EU, with any duty and import VAT due on the shipment as a whole. A UK EORI number is not enough for this; you need an EU EORI number, and a business without an EU base usually works through an indirect customs representative, typically the forwarder or customs broker who brings your stock in. Once cleared, your stock comes to us, and every order after that ships within the EU.

VAT and product rules

Holding stock in Germany generally means registering for VAT in Germany. Sales to consumers in other EU countries can usually be reported through the Union OSS scheme; IOSS does not apply to goods already stored in Germany. Consumer products sold in the EU also need an economic operator in the EU responsible for product safety, and packaging must be registered in the German packaging register (LUCID). We check both with you before your first delivery. Your tax adviser confirms the VAT side before you start.

What we are built for

Our warehouse is made for small items and goods up to parcel size, with single pieces up to a euro pallet. Heavy freight and full containers are not our field, and we tell you that in the first conversation.